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Super Visa Insurance   -   FAQ's Home / SuperVisa Faqs
  1. Why should I buy travel insurance?
  2. If I get sick or injured while travelling, won't the provincial government health care plan pay for the medical expenses?
  3. Other than medical insurance, what ' travel coverage is available?
  4. Why do I need additional travel insurance if credit card coverage is available?
  5. When should I purchase travel insurance?
  6. Does offer family coverage?
  7. If I am over the age of 60 and have a few medical conditions, can I still purchase travel insurance?
  8. Do I really need to read the official policy wording?

About purchasing travel insurance

  1. How do I purchase ' travel insurance?
  2. Are sports-related injuries covered?
  3. I'm visiting Canada and want to stay longer than I originally planned. How can I extend my insurance plan?
  4. How can I purchase insurance for a single trip longer than 182 days (or 212 days in Ontario)?
  5. My contact information or trip details have changed—or the information in my policy declaration is wrong. Do I have to notify anyone?
  6. Can I cancel a policy?
  7. Is this a secure website?
  8. What is policy on privacy?
  9. What form of payment does this website accept?
  10. My credit card was declined. Can I try again?
  11. How do I print a record of my insurance purchase?
  12. I forgot to print a copy of the Receipt page for my records. What should I do?
Why should I buy travel insurance?

Whether you travel frequently or occasionally, travel insurance protects you on your trip anytime and anywhere, in case of medical and family emergencies, travel delays or theft.

If I get sick or injured while travelling, won't the provincial government health care plan pay for the medical expenses?

The provincial government health care plan provides only limited coverage for medical treatment and hospital costs outside of Canada; expenses such as ambulance services, emergency dental treatment and prescription drugs may not be covered by some provincial health insurance plans. Without travel insurance, a broken arm or even the flu could turn into a substantial medical bill, potentially costing you hundreds or thousands of dollars more than you thought you would spend on your trip.

Other than medical insurance, what ' travel coverage is available?

Trip Cancellation/Trip Interruption Insurance protects you from extra expenses associated with cancelling, changing or interrupting a trip for reasons beyond your control. Baggage Insurance protects you from spending more on your trip than you planned, should your belongings be lost, stolen or damaged. Accidental Death and Dismemberment Insurance covers you if you are injured on your trip. Rental Car Protection provides coverage against damage to your rented or leased vehicle.

Why do I need additional travel insurance if credit card coverage is available?

Some credit cards provide basic travel insurance, but you must read the fine print to find out exactly what's covered, under what conditions, and what the benefits and limits are. The coverage may apply for a limited time period, or be available only up to a certain age. Credit card coverage is also usually only applicable if the trip is paid for with your credit card.

When should I purchase travel insurance?

Buy insurance coverage before leaving on your trip.

Considering any of our medical and non-medical travel insurance plans, including the All Inclusive package? Purchase insurance to cover your entire trip, including the day you leave and the day you return.

Does offer family coverage?

Family policies are available with Multi Trip Annual or Single Trip Emergency Excess Hospital/Medical Insurance; Visitors to Canada Medical Insurance; and Baggage Insurance plans. You and your spouse (legal or common-law) must be 59 years and under to purchase any of these plans. Your children can be included in family coverage as long as they are unmarried, 21 years or under and still living with you; or if they are 25 years or under and attending school full time. Dependent children over 21 years of age with a mental or physical disability are also covered.

If I am over the age of 60 and have a few medical conditions, can I still purchase travel insurance?

Yes, but some exclusions and limitations may apply depending on your health status. Please refer to the official policy wording of the insurance you are interested in purchasing, for more details.

Do I really need to read the official policy wording?

It is useful to read the policy wording carefully and to take it along on your trip; your official policy wording includes the terms and conditions of your insurance policy, and as with any insurance, some of these terms may limit the benefits payable in the event of a claim. Refer to your policy wording to clarify insurance details, and to access important customer service and claims contact numbers.


How do I purchase ' travel insurance?

You can purchase ' travel insurance through this website or by contacting ' customer service at 1-800-663-5389 or by asking for our products at your local insurance broker, bank, credit union or automobile association.

Are sports-related injuries covered?

Injuries related to sports are covered if you are injured while participating in recreational sports outside your home province, as long as you are not a professional athlete or earning the majority of your income from the sport in which the injury occurred.

I'm visiting Canada and want to stay longer than I originally planned. How can I extend my insurance plan?

Please call ' customer service for authorization and assistance at 1-800-663-5389.

How can I purchase insurance for a single trip longer than 182 days (or 212 days in Ontario)?

Please call ' customer service for authorization and assistance at 1-800-663-5389.

My contact information or trip details have changed—or the information in my policy declaration is wrong. Do I have to notify anyone?

Yes. If any of your personal or trip information has changed, the changes could affect potential claims. Any change to your address, date of birth or name, and any changes to the dates or number of days in an insurance policy extension or upgrade, must be noted. Please contact ' customer service at 1-866-619-2253.

Can I cancel a policy?

Most plans can be cancelled before or on the effective date found on the policy application form, but may not be cancelled after the effective date. To cancel a policy or for more information, please contact ' customer service at 1-866-619-2253.

Is this a secure website?

Yes. Online is certified by VeriSign, Inc. as a secure site and has a VeriSign Secure Server ID. All information is sent to our site through a Secure Socket Layer session that is encrypted, protecting your information against third party disclosure. Look for the "lock" symbol on the bottom of your browser screen, or click on VeriSign Secure Site logo to verify our status. Please visit VeriSign for more information.

What is ' policy on privacy?

The protection of your personal information is very important to us. Our high standards for privacy protection comply with Canada's new privacy laws.

Policyholder information is gathered at the time of application to determine the premium and appropriate coverage. If a loss occurs, we may need medical information to help provide the best possible assistance, arrange care and possible medical evacuation, and to determine coverage. The information is used only as needed and is maintained securely for the period required by law.

Our policy wording contains more information about privacy. You may also view the Privacy Policy of TU Group, ' parent organization, online. Upon written request, you may review the personal information we have on file about you, to verify its accuracy.

What form of payment does this website accept?

Online processes credit card payment.

My credit card was declined. Can I try again?

Yes. Simply enter your payment information again, or try an alternate form of payment.

How do I print a record of my insurance purchase?

You can print the Receipt page that appears after the website has processed your payment. Simply click on the Printer Friendly option, and follow the instructions.

I forgot to print a copy of the Receipt page for my records. What should I do?

We will send you a letter confirming your insurance purchase, including the details of your purchased policy, payment information and your personal copy of the official policy wording. You can also contact ' customer service at 1-866-619-2253.

 

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